All orders to Canada ship via the USPS. If applicable, the customer is responsible to pay any customs or duty fees. If you choose to not pay the customs or duty fees and you refuse the package, you will be charged incoming and outgoing freight plus a 10% restocking fee.
Returns are accepted within 30 days for a refund of original price, minus a 10% restocking fee and any shipping charges. If you are returning a partial amount of what you ordered, there is a 50% restocking fee and original shipping charge. Customers are responsible for shipping the return back at their expense. Please contact our office to assure that your order is returnable and to obtain an Return Authorization Number.
Items that are returned to us marked return to sender or undeliverable as addressed, will be charged a 10% restocking fee, less original shipping costs. This includes packages sent signature required that were never accepted and/or signed for. We will notify you via email for the reason the package was returned to us and an explanation of the credit applied back to your card. No further delivery attempts will be made.
Key machine parts.
Key machines and key cutting packages.
Automotive equipment, including, but not limited to, RW4 PLUS with SNOOP, Smart Pro and VATS Kits.
- Key blank assortments and transponder packages.
Specials or close outs
Performance issues with key machines must be addressed with the manufacturer. It is recommended that you retain all paperwork and packaging from your key machine in case you encounter any problems. We HIGHLY recommend keeping the box your key machine came in just in case your machine needs to be sent back for service.