Store Policies

USPS Shipping Update
May 10, 2021

Customers are reporting orders placed in or around April 21, 2021 have not arrived, or are showing that movement on their package has stopped.

It has been our experience that these packages are not lost, but delayed because of COVID.
The USPS has released this update regarding USPS shipments and COVID-19.
 
We are recommending that our customers choose UPS at checkout as their shipping carrier.

 Your patience during these trying times is appreciated.

 
United States Customers
Most in stock orders will be shipped same business day if placed by 2:00 p.m. EST. 
Although a majority of our orders are shipped via the USPS, we have found large overweight items ship better via UPS. 
We reserve the right to change shippers on certain orders.
 
All orders shipped outside the contiguous United States ship via the USPS.  If applicable, the customer is responsible to pay any customs or duty fees.  If you choose to not pay the customs or duty fees and you refuse the package, you will be charged incoming and outgoing freight plus a 10% restocking fee.

Key machine orders shipping to Alaska, Hawaii and Puerto Rico ship via the USPS.
Your key machine is insured for the price of the unit and requires you to sign for it at delivery.
Inspect your machine for damage BEFORE signing for it.  If you accept the key machine and discover damage later, it is your responsibility to file a claim with the USPS.
 
All orders shipped using UPS Overnight, UPS 3 Day Select or UPS 2nd Day Air ship Signature Required.
 
We copy and paste the shipping information you enter when creating your shipping label.  This includes your email address.  Please enter all information correctly to avoid delays and to receive tracking information for your package.  Most orders ship from our NJ location via the USPS and UPS.  With the exception of key machine orders, most orders will ship via the USPS.  All orders include tracking information.  Most orders over $99.00 are sent signature required.
 
Free Shipping
We offer Free Shipping on all orders over $99.00 to customers within the Contiguous United States.
With the exception of key machines, most shipments are sent the most economical route via the USPS.
We reserve the right to change shippers on certain orders.
Items that are returned to us marked return to sender or undeliverable as addressed, will be charged a 10% restocking fee, plus the shipping cost advertised via our website.  This includes packages sent signature required that were never accepted and/or signed for. 

Expedited Processing
While Expedited Processing is not a faster method of shipping, it does put your order in front of others choosing the USPS Shipping option.
Most orders using this shipping option ship same day when placed by 2:00 p.m. Eastern time.
Most orders containing 10 or fewer keys ship USPS First Class mail.  All other orders ship USPS Priority Mail.
All shipments include insurance and tracking information.
 
International Customers
If applicable, the customer is responsible to pay any customs or duty fees.  If you choose to not pay the customs or duty fees and you refuse the package, you will be charged incoming and outgoing freight plus a 10% restocking fee.

Returns
Returns are accepted within 30 days for a refund of original price, minus a 10% restocking fee and any shipping charges.  If you are returning a partial amount of what you ordered, there is a 50% restocking fee and original shipping charge.  Customers are responsible for shipping the return back at their expense.  Please contact our office to assure that your order is returnable and to obtain an Return Authorization Number.

 Items that are returned to us marked return to sender or undeliverable as addressed, will be charged a 10% restocking fee, less original shipping costs.  This includes packages sent signature required that were never accepted and/or signed for.  We will notify you via email for the reason the package was returned to us and an explanation of the credit applied back to your card.  No further delivery attempts will be made.

Items that are NOT RETURNABLE include
  • Key machine parts.
  • Key cutting machines
  • Automotive equipment, including, but not limited to, RW4 PLUS with SNOOP, M-Box with SNOOP.
  • Key blank assortments and transponder packages.
  • Precut keys
  • Literature
  • Specials or close outs
  • Special orders. 
Performance issues with key machines must be addressed with the manufacturer.  It is recommended that you retain all paperwork and packaging from your key machine in case you encounter any problems.  We HIGHLY recommend keeping the box your key machine came in just in case your machine needs to be sent back for service.
 
Tax Exempt Customers
Current taxable States include NJ and PA.  If you are tax exempt or have a resale certificate, we can set you up to be tax exempt.  PRIOR to placing your order, fax us a current resale certificate or tax exempt form to (856) 218-7957.  Make sure your email address is on this form.  We will send you an email with instructions on completing your tax free account.  When checking out, you must sign in with your username and password to avoid being charged sales tax.  We cannot credit sales tax back to your card once the order has been finalized. 

Credit Issues
The information you provide on your order must match the information provided by your card holder.  Orders will be delayed and/or cancelled if the, name, address and/or CVV code do not match. Please use information that corresponds with the card you are using. 

Orders declined by the card holder for financial purposes cannot be processed.  In this case the customer will need to contact the credit company to correct the situation. 

Placing a check in the box upon checkout is an electronic signature.  It is the same as signing your name.  If you do not understand our policies please review them again, or call for further clarification.
 
Images and Product Descriptions
Images and Product Descriptions found on eKeyBlanks.com and MySecurityPro.com are the property of KeyBlankSales.com.  Legal action will be taken against those who copy/use any of our images or product descriptions without proper written authorization. 

Images of key blanks are for groove pattern reference only.  They are there to show groove patterns and profiles only.  We reserve the right to substitute blanks from other name brand manufacturers to prevent delaying your order.  We guarantee the blank we send you is equivalent to the one you saw pictured, or we will refund your order.

Precut Keys
Precut keys require no cutting and will work right out of the package.  Precut keys purchased through this site are sold with the understanding that they are for your personal property and/or equipment.  If these keys are not for your personal property and/or equipment, DO NOT BUY THEM.  We will not be held responsible for those who use these keys in an unlawful manner.  We capture I.P. addresses for security purposes and will pursue legal action against those who disregard this policy.

Legal Disclaimers
All credit card charges will show up on your statement as ekeyBlanks.com, along with invoices, receipts, faxes, and everything else related to eKeyBlanks.com.  Any material or information provided by eKeyBlanks.com in this online catalog is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.  eKeyBlanks.com assumes no responsibility for errors or omissions in our online catalog, or other publication or other documents which are referenced by this publication.Please use the information on this site for information purposes only.

Warranties will be honored by the manufacturer(s) only and not from eKeyBlanks.com.  Information, pricing, errors and/or omissions, and product availability are subject to change without notice.

The eKeyBlanks and KeyBlankSales logos are owned by KeyBlankSales.  All other manufacturers trademarks along with there products names and part numbers remain the property of their respective owners.

By voluntarily inputting your credit card online, or by phone, you are authorizing eKeyBlanks to deduct the transaction total.If you are uncertain about this type of transaction, please choose a different payment option, or phone us to discuss additional payment options.

All sales take place in the State of New Jersey. You agree that the laws and judicial decisions of Gloucester County, New Jersey, will be used if any action is brought against eKeyBlanks.com, dba KeyBlankSales.com. You agree that any action relating to or arising out of this Agreement shall be brought in the courts of Gloucester County, New Jersey.

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