Shipping
Most in stock orders will be shipped same business day if placed by 2:00 p.m. EST.
Although a majority of our orders are shipped via the USPS, we have found large overweight items ship better via UPS. We reserve the right to change shippers on certain orders.
All orders shipped using UPS Overnight, 3 Day Select or UPS 2nd Day Air ship Signature Required.
We copy and paste the shipping information you enter when creating your shipping label. This includes your email address. Please enter all information correctly to avoid delays and to receive tracking information for your package. Most orders ship from our NJ location via the USPS and UPS. With the exception of key machine orders, most orders will ship via USPS mail. All orders include tracking information. Most orders over $99.00 are sent signature required.
Canadian Customers
All orders to Canada ship via the USPS. If applicable, the customer is responsible to pay any customs or duty fees. If you choose to not pay the customs or duty fees and you refuse the package, you will be charged incoming and outgoing freight plus a 10% restocking fee.
All orders to Canada ship via the USPS. If applicable, the customer is responsible to pay any customs or duty fees. If you choose to not pay the customs or duty fees and you refuse the package, you will be charged incoming and outgoing freight plus a 10% restocking fee.
Free Shipping
Free Shipping applies to orders shipped within the Contiguous United States and does not include APO/FPO addresses. Most orders using the Free Shipping option ship via the USPS or UPS. If you cannot accept deliveries by the USPS or UPS, please note this in the notes field upon checkout to avoid delays or returns.
Returns
Returns are accepted within 30 days for a refund of original price, minus a 10% restocking fee and any shipping charges. If you are returning a partial amount of what you ordered, there is a 50% restocking fee and original shipping charge. Customers are responsible for shipping the return back at their expense. Please contact our office to assure that your order is returnable and to obtain an Return Authorization Number.
Items that are returned to us marked return to sender or undeliverable as addressed, will be charged a 10% restocking fee, less original shipping costs. This includes packages sent signature required that were never accepted and/or signed for. We will notify you via email for the reason the package was returned to us and an explanation of the credit applied back to your card. No further delivery attempts will be made.
Items that are NOT RETURNABLE include
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Key machine parts.
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Key machines and key cutting packages.
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Automotive equipment, including, but not limited to, RW4 PLUS with SNOOP, Smart Pro and VATS Kits.
- Key blank assortments and transponder packages.
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Precut keys
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Literature
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Specials or close outs
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Special orders.
Performance issues with key machines must be addressed with the manufacturer. It is recommended that you retain all paperwork and packaging from your key machine in case you encounter any problems. We HIGHLY recommend keeping the box your key machine came in just in case your machine needs to be sent back for service.